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Accessibility for Ontarians with Disabilities Act (AODA)

Are you familiar with AODA?

The goal of the AODA is to establish fair and equal access to services and programs for all Ontarians regardless of disabilities. Developed over a decade, government agencies in cooperation with numerous private and public sector agencies including non-profit organizations worked together to form the AODA which was enacted in 2005.

Ontario now has accessibility standards in five areas:

Customer Service
The first regulation under the Accessibility for Ontarians with Disabilities Act (AODA) was the Customer Service Standard. The next four standards are part of the Integrated Accessibility Standards Regulation (IASR).


Information & Communications
The Information and Communications Standard describes how businesses and organizations are required to design, provide and receive information and communications in ways that are accessible for people with disabilities.


Employment Accessibility standards will assist employers and organizations implement an inclusive accessibility process  as part of their  regular finding, hiring and supporting process to include employees with disabilities.


Accessible Transportation standards are critical to those persons with disabilities in order to participate in employment, school and other daily activities. The primary goal is to ensure transportation services are accessible to those persons with disabilities including, but not limited to, buses, trains, subways and others.


Design of Public Spaces
Design of Public Spaces standards focuses on requiring all public spaces and buildings accessible to everyone including those persons with disabilities, seniors and families. This includes accessible parking, service counters and waiting areas, outdoor spaces like playgrounds and parks, recreational trails and others.


What are Your Organization’s Requirements?


You can find out what your organization’s requirements are by going to the AODA compliance wizard at https://www.appacats.mcss.gov.on.ca/eadvisor/. This will tell you what you need to do to be compliant.


Two mandatory requirements of the Act are that every business may submit to the government an AODA plan along with copies of your written policies for people with disabilities. In addition, every organization must provide training to staff on how to deal with people with disabilities.


We can help

Our trained consultants can help you:


  • Create policies and procedures to ensure your compliance under the law
  • Provide mandated AODA on-line training to your staff
  • Keep secure records of compliance with AODA training requirements
  • File an AODA report on your behalf